SHIPPING & ACCESS TO THE PROGRAM

Question 1

When will my product be shipped?

Answer

All the products are shipped on the next business day after purchase.

Question 2

How much is the shipping?

Answer

At this moment we have FREE international shipping.

Question 3

How long does the shipping take?

Answer

Your products will ship within two days of your order, and then the shipping can take from 1-21 days, depending on your location. Please contact us at info@wildriotcollective.com if your order has not arrived after two weeks.

Question 4

What happens if I change my address?

Answer

If you change your address you will need to contact us at info@wildriotcollective.com to let us know. Please, do not change your address via your account as this could cause errors with shipping.

Question 5

Do you ship internationally?

Answer

Yes. We ship worldwide, mainly: Australia, USA, UK and Canada. If you are not from any of the above, please send us an email at info@wildriotcollective.com and we will check the delivery status to your country.

Question 6

Do I have to pay customs on my international parcel?

Answer

Our customers don't often get charged incoming tax. Especially as our warehouses are usually located in your country. However, if you happen to be charged - we do not cover this. Please check with your country's customs to see whether you'll get charged a fee before purchasing.

Question 7

When will I receive access to the private portal?

Answer

You will get a welcome message and your access to our private portal via email withing 24h. If you haven't received it by then, we suggest checking your junk or spam folder. If it's not there, please email us at info@wildriotcollective.com and we will get back to you soon.

Question 8

3-Monthly Subscriptions

Answer

Seasonal Subscription: $45.95 every 3 months. Your first payment will be withdrawn on the day of purchase, your next payment will be every 3 months from then.

Question 9

Yearly Subscriptions and Gift Subscription

Answer

Yearly Subscription: $165 annual payment. Your first payment will be withdrawn on the day of purchase, your next payment will be every year from then. Yearly Subscription as a Gift: same as above.

Question 10

One-Off Purchase

Answer

For One-Off purchase ($59.95) the payment will be withdrawn on the day of purchase and no recurring payments will follow. This is not a subscription.

Question 11

How do I cancel my subscription?

Answer

We will of course be sad to see you go, but you can cancel anytime. All you need to do is contact our team at info@wildriotcollective.com. Please note, if the gift was already sent you will be charged, but any further deliveries will be cancelled and there will be no further charges.

Question 12

What happens if I cancel my subscription?

Answer

If you cancel your subscription, no further payments will be withdrawn. Please note, if the gift was already sent you will be charged, but any further deliveries will be cancelled and there will be no further charges. If you have a yearly subscription, you will still receive the remaining gifts for that year. When you cancel, your access to the private portal will be denied and no further discounts nor emails with free resources will be provided.

Question 13

When will my subscription end?

Answer

All of our subscriptions are ongoing until canceled. If you wish to cancel, please email us at info@wildriotcollective.com and we will organise this for you.